term & conditions
Data backup & transfer / recovery
1. The Customer shall use reasonable endeavours to ensure that data backups are created regularly and in such a manner as to minimise any potential data loss.
2. The Customer acknowledges and accepts that z2tech shall not be liable for:- Any failure by z2tech to restore any back-up systems. - Any virus or other malware suffered by the Customer.- Loss of system recovery media by the Customer.
3. z2tech cannot guarantee the successful recovery of all lost data. The success rate of data recovery depends on various factors, including the severity of damage to the storage media, the type of data loss, and the data itself.
4. z2tech takes data confidentiality seriously and will maintain the confidentiality of all customer data throughout the data recovery process. z2tech will not access or disclose customer data without the customer’s explicit authorization.
5. The customer is responsible for providing accurate information about the data loss, including the type of storage media, the cause of data loss, and the approximate amount of data to be recovered. The customer is also responsible for backing up their data regularly to minimize the risk of data loss.
6. z2tech will not be liable for any damages arising from data loss, including direct, indirect, consequential, or incidental damages. z2tech’s liability is limited to the cost of data recovery services.
7. z2tech may amend these terms and conditions at any time by posting the amended terms and conditions on its website. The amended terms and conditions will be effective immediately upon posting.
price / products / specifications / availability
1. All orders made by The Customer are subject to stock availability. Z2Tech reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, EOL, or unavailable for any other reason.
2. Z2Tech reserves the right to limit your order or the quantity of a particular product you may order.
3. Full payment is required to make a reservation.
4. No partial refunds will be given for any cancellations made after confirmation.
5. All rates are subject to change without prior notice due to unforeseen economic circumstances or currency fluctuations.
Returns & replacement / refund & returns
1. All items sold are strictly non-refundable and change-of-mind exchanges are not applicable.
2. Items with hardware mechanical defects or failures that affect product function may be exchanged within 7 days of purchase.
3. Unopened items with unopened packaging may be exchanged within 7 days from the date of purchase for other items.
4. Items with cosmetic imperfections or defects are not eligible for exchange. Z2TECH will not provides any warranty for cosmetic imperfections or defects.
5. Open-box software packages, earphones, headphones, hard disks, screen protectors are not eligible for exchange.
6. Only “current” products qualify for return or exchange; “End-of-life”, discontinued or clearance products do not qualify for return or exchange.
7. Proof of Purchase (original receipt) is required to be eligible for return or exchange.
8. Z2TECH, at its sole discretion, reserves the right to evaluate or reject any exchange of item.
Returns & refunds for these products are not allowed:
1. All products with a broken seal or opened packaging.
2. Products that are in working condition.
3. Products with cosmetic defects, accidental damage or damage arising from misuse.
4. Any software or digital downloads due to copyright infringement.
5. Beats products.
6. Desktop PC, Notebooks, Smartphones, Tablets, Microsoft Surface Devices, DJI products, GoPro Action Cameras, Gaming Consoles, Playstation Accessories, Nacon Revolution Unlimited Pro Controller, Printers & Ink Supplies, iPhone, iPad, MacBook and Apple Watch (Refer to brand service centre for assistance).
7. Extended warranty services such as Starshield, Samsung Concierge, AppleCare, AppleCare+ and any OTS-HAT technical installation services.
8. Media discs (CD-R, DVD-R etc.), printing paper, ribbon tapes and ink/toner cartridges that have been opened or whose seal has been broken.
1. All products with a broken seal or opened packaging.
2. Products that are in working condition.
3. Products with cosmetic defects, accidental damage or damage arising from misuse.
4. Any software or digital downloads due to copyright infringement.
5. Beats products.
6. Desktop PC, Notebooks, Smartphones, Tablets, Microsoft Surface Devices, DJI products, GoPro Action Cameras, Gaming Consoles, Playstation Accessories, Nacon Revolution Unlimited Pro Controller, Printers & Ink Supplies, iPhone, iPad, MacBook and Apple Watch (Refer to brand service centre for assistance).
7. Extended warranty services such as Starshield, Samsung Concierge, AppleCare, AppleCare+ and any OTS-HAT technical installation services.
8. Media discs (CD-R, DVD-R etc.), printing paper, ribbon tapes and ink/toner cartridges that have been opened or whose seal has been broken.
Do contact us to enquire if the purchased product is eligible for an exchange. The exchange of freebie is subjected to approval.
delivery
Deliveries will be made only within Singapore except for restricted areas.
Delivery will be at the address in Singapore you have stated in your order. We will endeavor to make delivery but the time of delivery is not the essence of the agreement. We will not be liable to you for failure to deliver due to causes beyond our control. We may at our discretion use a third party delivery contractor to make deliveries.
website
The use of this website is subject to the following terms of use;
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).